New Slack controls
Our Slack plugin integration is one of the most complete integrations among the live chat platform. But now we are giving this power boost. New controls are added for you to assign agents, toggle priorization or open/close the conversation directly from your Slack workspace
Sponsored by our friends at Counto.
Audits with reports
New plugin, if are in the need of audit the access and the data managment of the team you can add the Audit Report plugin
Scan image action
Thanks to @lmancilla for their recent contrubutions, now we have a Scan action that search for security vulnerabilities.
Config with credentials or env
Config credentials are now using the encrypted secrets from Ruby on Rails in order to increase security. This article explains why? https://support.cloud.engineyard.com/hc/en-us/articles/205407508-Environment-Variables-and-Why-You-Shouldn-t-Use-Them
So, instead doing: ENV["HOST"] not there is a new API for that, Chaskiq::Config.get("HOST"), this goes directly to the encrypted config secrets that Rails provides, but also fallbacks to the ENV variables.
Along with mass contact import now you can add single contacts directly from the Agent panel.
External Apps events / client API
For external apps now we support the external API events along with the presenter API triggers.
Composable roles for permission access.
This was a very awaited feature for some companies that need granular user access on Chaskiq panel. Now you can compose your role tuning the access for every feature in Chaskiq. The Roles are now handled by a YML file and are generated in boot time, so a server restart is needed when the permission file Changes. We've crafted 5 roles already built-in so you don't have to mess with it if you don't really need to.
Eventually there will be an UI to update the roles. but for now the YML file will fit the 90% of the cases.
Association data on webhooks
Association data on webhooks. Thanks to @shesho from https://www.getonbrd.com/myjobs for reporting
Securtiy reports CVE
+ Fix vector XSS attach thanks. Thanks to @JaimeSlome and