Posted: January 02, 2021

One year later, 2020 recap

By: Miguel Michelsongs

Hello 👋 everyone., A little late and with a little hangover, We wish you a happy 2021 and may it be, at least, better than the previous one! I would like to recap what has been a year of intense work at Chaskiq.

Chaskiq was released to the public on January 1, 2020, So Chaskiq turns 1 year old! 🎉

Btw, Here is the count with what we came out last year

Integrations & Panel redesign

michelson released this on 10 Feb 2020 · 593 commits to master since this release

  • Custom fields for segments
  • Panel redesign 🎨
  • Twitter DM integration 🔀
  • Slack integration 🎉
  • Settings on messenger 🤳
  • zoomable images in conversations 🔍
  • Oauth authorized apps 👏
  • More mobile friendliness 🍄
  • Optimizations on segment search for visitors 💪

CRM integrations

michelson released this on 13 Feb 2020 · 583 commits to master since this release

  • Adds CRM logic , this is contact sync on email changed or leads convert event
  • Implements Pipedrive integration
  • Activate webhooks
  • Syncs user changes
  • Displays external profiles on user data panel. allows syncs manually

Dashboard + Editor plugins

michelson released this on 19 Feb 2020 · 567 commits to master since this release

  • Editor plugins, integrated Calendly
  • Dashboard plugins integrated Dailytics

Tailwind UI + Video Calls

michelson released this on 13 May 2020 · 386 commits to master since this release

This release has:

  • New UI, it was reimplemented in Tailwind UI in favor of Material UI (we've saved a couple of MB on the JS build)
  • Video Calls in webchat implemented

Role Permissions - Quick Replies & Tags & more ...

michelson released this on 3 Aug 2020 · 146 commits to master since this release


  • Agent's Role policies, secure app with roles per Agent in App 🧐
  • Help center style tweaks & mobile friendliness 🖌️
  • UI Translations  English & Spanish 🏴 🌐
  • Multi domain support per app 📡
  • Email properties interpolation on newsletters, you can use {{name}} syntax on your mailing to enrich the message 📭


  • Conversation text editor enables send on enter with optional multiline (agent side) 🧐
  • Quick replies 🏄‍♀️


  • Wait for reply on bot: Bot composer has a new block that represent the user input, so you can wait for user responses in your chat flows 🏓
  • Triggerable bots from conversations 🔥
  • Override bots default behavior when user starts a conversation, for registered and anonymous visitors
  • Integration of custom properties in chat-flows, ( you can request a custom property to be filled by visitors from chat flows) 🤖

External Plugins API released 🔥

michelson released this on 10 Oct 2020 · 109 commits to master since this release

This release introduces a new model for plugins, it will allow users to build their own plugins with a UI based schema for insert apps in conversations, chat flows and chat home app. how about that ? 😎

The documentation on this is located at:

Sidebar Plugins + Ruby 2.7.1

michelson released this on 26 Oct 2020 · 72 commits to master since this release

  • This release introduces the Sidebar API plugins, it follows the same directives on API UI plugins.
    • Added base plugins for inbox
  • Added Ruby 2.7.1 support.

2X performance improvement + segment enhancements

michelson released this on 15 Nov 2020 · 38 commits to master since this release

This release had some improvements on queries that adds a 2X performance improvement avoiding some bottlenecks on high traffic apps:

  • There is a contact manager for users to upload csv containing user list, special for newsletter.
  • Add tags support for contact, and on every import we will tag new or existing users in order to recognize when the user was added.
  • The segment search adds a tags field to search, predicates like contains, not contains, eq , not eq will work.

Conversations Search added!

Chaskiq 0.6.0 is out, featuring Banners! 💟 and good bye Travis

michelson released this 24 days ago · 12 commits to master since this release

We are happy to announce version 0.6.0, this comes with a feature in Chaskiq, Banners!

You can tweak some presentation aspects with a simple composer tool. Of course this feature has the usuals features, send by user segment, stats and publication time range

In other news ....

Chaskiq 0.5.5 is proud to wear the shine the new Tailwind 2.0 version.

And we moved our CI/CD to Github Actions, moved away from travis. Bye Travis, it was beautiful while it lasted.And we updated Rails to 🚊

check out the blog post

Rails 6.1 upgrade 🚆

michelson released this 17 days ago · 5 commits to master since this release.

Just a quick upgrade, we had upgrade Rails to 6.1 version.

Chaskiq is an Open Source Messaging Platform for Marketing, Support & Sales.